Returns & Exchanges

At Mountkarol, we stand behind the quality of our artisanal food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect shipments within 7 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team at [email protected] with your order number and clear photos of the damaged or incorrect food items.

• 2.
  Verification

  Our quality assurance team will review your request within 48 hours to ensure it meets our safety and hygiene return standards.

• 3.
  Disposal or Return

  Depending on the product type, we will either provide a prepaid shipping label for the return or instruct you on how to safely dispose of the perishable goods.

• 4.
  Refund Processing

  Once your claim is approved, a full refund or a replacement shipment will be processed to your original payment method within 5-7 business days.